The Influence of ES-CSF Profile Configurations and Human Capital on Organizational Performance

Abstract Critical Success Factors (CSF) for a successful enterprise system (ES) implementation have been widely studied at the level of individual firms. However, firms may (unintendedly) end up forming groups (clusters) whose members look alike in terms CSF that they emphasize during ES implementation. The objective this study is to identify such clusters, analyze differences organizational performance and benefits among them, explore whether human capital amplifies effects CSF-based cluster membership. Data were collected from sample 125 Mexican implemented ES. data analysis indicates presence three distinct clusters differ benefits, with indicators being greater high-human-capital-level across clusters. findings suggest deployments are complex phenomena subject institutional forces shape configurations emphasize. Different configurations, turn, determine profit (or not) their investments.